Remote Monitoring

Absolute Analysis' Investigator's agent has the ability to monitor its own hardware and software elements and provide constant information (through a secure link) back to the secure Absolute Analysis Service Portal.

Access to this information is available to Absolute Analysis Technical support personnel only. Any discrepancy in normal behavior is immediately alerted to one of the technicians and a ticket automatically generated.

Our customer's can track their own Ticket status via our service portal 24x7.

Status Reporting

Absolute Analysis provides a regular status report on its customers equipment to  a designated contact (via e-mail), on a regular basis. The reports include:

• Asset information for all your Absolute Analysis equipment

• A summary of tickets and their current status. These tickets will include:

  • Any Tickets generated via support

  • Any automated Tickets generated by remote monitoring and appropriate actions