Support Policy

Technical Support is available via:

• Phone (7:30am - 5:30pm PST)

• Web site Online Support Form

• E-mail: aasupport@absoluteanalysis.com

• A generated Support ticket via the Service Portal

• Contacting support (via e-mail/chat/ticket) via onsite Investigator agent.

Our customers can track their own ticket status via our service portal 24x7. 

The Extra Mile

Absolute Analysis offers more than standard technical support. We also provide:

• Proactive Maintenance of our hardware and software that will automatically create a ticket associated with your equipment

• Remote Diagnosis - Let Absolute Analysis help you! A secure link can be set up immediately to resolve any issues remotely.

• For additional training and service options, ask about our extended service contracts.