Warranty Policy

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The warranty policy for Absolute Analysis products and solutions are:

• All Absolute Analysis Hardware - 1 year warranty

• All Absolute Analysis Software - Lifetime support (including bug fixes)

• Pro-active software and hardware upgrade policies via Remote Asset management

• All product returns to be sent to Absolute Analysis HQ.

Licensable upgrades are not part of the support agreement. 

Warranty is tracked via Absolute Analysis system serial number. 

RMA Process

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All hardware returns need to be returned on a Return Material Authorization (RMA) number. This number is given to you when you contact our support team:

• Absolute Analysis support determines that there is a need for an RMA and provides an RMA and ticket number to the customer.

• The customer can track the RMA process on the Absolute Analysis Service Portal.

If in Warranty:

• Simply ship back the unit and Absolute Analysis will return a replacement part within 1 day of receipt.

• Ask about our Advanced Replacement policy!

If out of Warranty:

• Absolute Analysis will quote you a minimal price for looking at the part

• If the customer goes ahead, the customer will be charged a repair fee when the unit is returned